隱私政策

Last updated: 13 November 2026

Genki Body operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a shopping experience (the “Services”). Genki Body is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or carry out another transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use and disclosure of information described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or be reasonably linked to you. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

Contact details: your name, address, billing address, delivery address, telephone number and email address.
Financial information: credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
Account information: your username, password, security questions, preferences and account settings.
Transaction information: the items you view, place in your basket, add to your wish list, purchase, return, exchange or cancel, and your transaction history.
Communications with us: information you provide when communicating with us, such as information submitted in a customer support enquiry.
Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information: information about how you interact with the Services, including how and when you browse or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
Automatically through the Services: from your device when you use our products or services or visit our website, and through cookies or similar technologies.
From our service providers: when we engage them to provide particular technologies or to collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalising and improving the Services. We use your personal information to provide the Services, including to perform our contract with you; process payments; fulfil orders; remember your preferences and interests; send account-related notifications; process purchases, returns, exchanges and other transactions; create, maintain and manage your account; arrange deliveries; assist with returns and exchanges; enable you to post reviews; and provide a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and displaying online advertisements for products or services on the Services or other websites based on products you previously purchased, added to your basket or other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate and take action against potentially fraudulent, unlawful, unsafe or malicious activity; protect public safety; and maintain the security of the Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other login details with anyone else.
Communicating with you. We use your personal information to provide customer support, respond to your requests, provide effective services and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government bodies; investigate or participate in civil discovery, potential or actual litigation or other adversarial proceedings; and enforce or investigate potential breaches of applicable terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

Sharing with Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery.
Sharing with business and marketing partners to provide marketing services and advertising. For example, we work with Shopify and third-party services to support personalised advertising based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about your online activity across different merchants and websites for targeted advertising and marketing.
When you direct, request or otherwise consent to our disclosure of certain information, such as for product delivery or through your use of social media widgets or login integrations.
Sharing with our affiliates or other members of our corporate group.
In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants or similar requirements; to enforce applicable terms or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify and third parties that may be located outside your country of residence, to provide and improve the Services. In addition, to protect, grow and improve our business, we use certain enhanced features offered by Shopify that combine information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning those uses. To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights relating to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public places, including on third-party social networking platforms, may be visible to other users of the Services and users of those third-party platforms, and our use or a third party’s use of that information may not be restricted. Providing these links does not imply that we endorse those platforms, their owners or operators, unless otherwise disclosed on the Services.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined by applicable law, personal information about individuals under 16.

Security and Retention of Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. Information you send to us may also not be secure while in transit. We recommend that you do not send sensitive or confidential information through insecure channels.

How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted by law.

Access and the right to know. You may have the right to access personal information we hold about you.
Deletion. You may have the right to ask us to delete personal information we maintain about you.
Correction. You may have the right to ask us to correct inaccurate personal information we hold about you.
Data portability. In certain circumstances and subject to exceptions, you may have the right to receive a copy of your personal information and ask us to transfer it to a third party.
Managing communication preferences. We may send promotional emails, which you can opt out of at any time using the unsubscribe option in those emails. Even if you opt out, we may still send non-promotional emails about your account or orders.

If you live in the United Kingdom or European Economic Area, subject to exceptions and limitations under local law, you may also exercise the following rights:

Objection and restriction of processing: you may have the right to ask us to stop or restrict processing your personal information for certain purposes.
Withdrawal of consent: if we rely on your consent to process your personal information, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing carried out before you withdrew your consent.

You may exercise these rights using the methods provided through the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to information processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Depending on applicable law, you may designate an authorised agent to submit a request on your behalf. Before accepting a request from an agent, we require proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or complain to your local data protection authority. A list of supervisory authorities in the European Economic Area is available here.

International Transfers

We may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as appropriate, unless the destination has been recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide any notice required by applicable law.

Contact Information

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us through our website’s Contact Us page. For the purposes of applicable data protection law, we are the controller of your personal information.