運送政策

Shipping Policy

Last updated: 18 September 2026

This Shipping Policy applies to orders placed through www.genkibody.co.

Delivery Area

We currently deliver only to eligible addresses within the United Kingdom.

If your address is not accepted during checkout, please contact us through our Contact Us page before placing an order.

We do not currently offer international delivery.

Free Standard Delivery

Free Standard Delivery is provided on all eligible UK orders. There is no minimum order value.

Processing and Delivery Times

Orders are normally processed and dispatched within 1–2 working days.

After dispatch, Standard Delivery normally takes approximately 2–4 working days. The total estimated time from placing an order to delivery is therefore approximately 3–6 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Deliveries to Northern Ireland, the Scottish Highlands, islands and other remote locations may take longer.

Delivery estimates are provided in good faith but are not guaranteed. If an order is materially delayed, we will contact you where reasonably possible.

UK Stock

Products shown as available for immediate purchase are dispatched from stock held in the United Kingdom.

Customers will not be asked to pay import VAT, customs duty or customs-clearance charges when receiving an order dispatched from our UK stock.

Products undergoing testing, awaiting stock or offered as a pre-order will not be presented as immediately available unless clearly identified on the relevant product page.

Order Confirmation and Dispatch

After placing an order, you will receive an order-confirmation email.

A further notification will be sent when the order has been dispatched. Tracking information will be provided where available.

Please allow a reasonable period for tracking information to become active after receiving the dispatch notification.

Delivery Address

Please check that your name, delivery address and postcode are complete and accurate before submitting your order.

If you notice an error, contact us immediately through our Contact Us page. We will try to make the requested change, but we cannot guarantee that an address can be amended after the order has entered the dispatch process.

We are not responsible for delays caused by incomplete or inaccurate delivery information supplied by the customer. Reasonable additional costs resulting from redelivery or return to sender may be charged where permitted by law.

Failed Delivery or Uncollected Parcels

The delivery provider may leave instructions or offer another delivery attempt where delivery cannot be completed.

If a parcel is returned to us because it was refused, not collected, or could not be delivered using the address supplied, we will contact you to arrange redelivery or an appropriate refund.

Reasonable costs that we have incurred may be deducted where the failed delivery resulted from incorrect information supplied by the customer or failure to collect the parcel, where permitted by law.

This does not affect your statutory rights where we have failed to fulfil the order correctly.

Delayed or Missing Orders

If your order has not arrived by the end of the estimated delivery period, please:

check the tracking information;
check for a delivery card or message from the carrier;
check whether the parcel was accepted by another authorised person at the delivery address; and
contact us through our Contact Us page.

We will investigate the delivery with the carrier. Where an order is confirmed as lost, we will offer an appropriate replacement or refund.

Damaged Parcels

If a parcel arrives visibly damaged, please photograph the outer packaging before opening it where reasonably possible.

your order number;
a description of the damage;
photographs of the packaging; and
photographs or video of the affected product.

This helps us investigate the issue and arrange an appropriate remedy. Your statutory rights are not affected if photographs are unavailable.

Split Deliveries

Where an order contains more than one product, items may occasionally arrive separately. You will not be charged additional delivery fees where we choose to split an order.

Events Outside Our Reasonable Control

Delivery may be affected by severe weather, transport disruption, carrier delays, industrial action or other circumstances outside our reasonable control.

We will take reasonable steps to minimise disruption and keep you informed where an order is materially affected. Your statutory rights relating to delayed or undelivered goods remain unaffected.

Returns

For cancellation, return and refund information, please refer to our Refund Policy.

Do not return a product before contacting us for the correct UK return address and return instructions. Requesting return instructions does not restrict your statutory cancellation rights.